The following instructions will walk you through installing the third party application Team Viewer which allows iCOS LIVE support to view and control your desktop remotely.

  1. Open the Hamburger menu
  2. Click the Online Support button to open the Team Viewer download popup
  3. Click the Save File button on the dialogue that appears to download the "TeamViewerQS..." file
  4. Once the file has downloaded click the down arrow icon on Firefox to open the downloads dialogue
  5. Click the Team Viewer file that downloaded to install it
  6. Select Yes when windows asks you if you'd like to install Team Viewer
  7. Once Team Viewer has installed and opened, share your ID and password with iCOS LIVE support