iCOS Support

1. Overview 7

• Super User Menu
• Financials
• Dispatch Menu
• Hamburger
• Extra Costs and Charges

View all 7

2. Account Setup 11

• Document Storage
• Installing Online Support - Chrome (Windows)
• Installing Online Support - Firefox (Windows)
• Creating a Client
• Updating a Client

View all 11

3. Internal users 7

• Creating internal users
• Assigning roles, tasks and depots to an internal user
• The Super User role and tasks (internal users only)
• The Financial role and tasks (internal users only)
• The Dispatch role and tasks (internal users only)

View all 7

4. Clients 10

• Autodocketing
• Fuel Adjustment Factors (FAF Groups)
• Creating, modifying and disabling a client company record
• Creating a client user account
• Setting and removing default booking addresses

View all 10

5.Subcontractors 4

• Creating and modifying a subcontractor company record
• Creating a subcontractor vehicle and depot
• Creating a subcontractor user account
• Assigning subcontractor roles and tasks

6. Bookings & Dispatch 3

• Search for Consignment
• Freight Booking
• Bulk Booking

7. Invoicing 2

• Invoicing Screen
• No rate found alert

8. Areas and Places 1

• Places Screen

Getting started with iCOS LIVE 1

• Welcome to iCOS LIVE